Returns

In accordance with the provisions of ZVPot-1, the consumer can withdraw from the contract within 14 days within the European Union and 30 days rest of the World, without having to give a reason for his decision. If the consumer has already received the goods and withdraws from the contract, he shall return them to the company or to a person authorized by the company to accept the goods, immediately or at the latest within 14 days within the European Union and 30 days rest of the World, after notification of withdrawal from the contract. In case of withdrawal from the contract, within 14 days within the European Union and 30 days rest of the World, after receiving the goods, the Provider must return all payments received, which were charged to the consumer at the time of concluding the contract (submitting the order).

In case of withdrawal from the contract, the consumer only covers the costs of returning the goods, which are calculated according to the price list of the delivery service and depend on the type and size of the shipment. The consumer cannot claim reimbursement of additional costs incurred if he has explicitly decided on a different type of shipment than the most affordable standard shipment offered by the seller.

If the consumer has handled or examined the goods in any other way than is necessary to determine the nature, properties, and functioning of the goods, this may reduce its value and consequently affect the refund amount. In the case of returning the goods, we will return the purchase price to your transaction account or to the account you used at the time of purchase.

If it is a packaging error by the company or a damaged product, the shipping cost of returning the goods is covered by the company. In any case, the consumer must attach a completed Return or Exchange Form.

Return address:

In the case of a sales contract, the company may withhold the refund of the received payments until the return of the goods has been received or until the consumer provides proof that he has sent the goods back unless the company offers the option of accepting the returned goods.

The product or the goods must be as they were received - unwashed, undamaged, with labels, and in the original packaging. Our company does not assume the risk of delays in the refund of the purchase price, which may arise due to the bank or the online application for bank transfers.

The consumer is responsible for the reduced value of the goods, if the reduction in value is the result of conduct that is not necessary to determine the nature, properties, and functioning of the goods.

The consumer's liability for the reduced value of the goods can be up to the value of the full regular retail price of the goods on the day of purchase of the goods. Due to the mentioned responsibility for the reduction of the value of the goods, the Provider recommends to the consumer that the goods for which he is claiming withdrawal from the contract are returned undamaged, unused, and in the same quantity, unless the product is destroyed, damaged, lost or the quantity has decreased, all through no fault of the consumer. If the Provider finds that the returned goods are damaged or that the returned quantity does not match, the consumer is responsible for the reduction in the value of the goods, if the reduction in value is the result of conduct that is not necessary to determine the nature, properties, and functioning of the goods. The consumer is only responsible for the reduced value of the goods, which is the result of handling the goods, which is not necessary to determine the nature, properties, and functioning of the goods. The consumer may inspect and test the products to the extent that this is necessary to determine the actual condition, that is, the consumer examines the goods with all necessary care and in the way that he could normally do it in a store. The provider recommends the consumer to carefully open the packaging, keep it in an unaltered state, and keep any attached labels on the product, until he is sure that the product is suitable. The provider cannot deprive the consumer of the right to withdraw from the contract and thus refund the purchase price solely based on a decrease in the value of the goods due to the consumer's conduct.

In the case of a partial withdrawal from the contract and the return of only individual products, any promotional discounts that have been determined as a discount on an individual product in the basket (e.g. 3 for 2 promotion, discount on the third product in the basket, etc.) are taken into account upon return in such a way that the amount of the calculated discount is redistributed equally to all products in the basket. The consumer is thus entitled to a refund of the purchase price in the amount of the value of the returned product, taking into account the thus calculated discount on all products in the basket.

Requests for additional information can be sent to the email address info@bulb.eu.com.

If you do not like the product, send it to the return address below. Before returning the product, fill out the form located on the product return page.

If the product has physical defects, the buyer must notify the Provider of the defect within two months or another statutory period describe the defect in more detail in the defect notification, and allow the Provider to inspect the product.
The provider is not responsible for material defects in the product that appear after two years have passed since the product was delivered.

If you have provided the wrong IBAN, we will charge you the cost of additional work in the amount of the costs incurred in each case to resolve the case with the bank and the unauthorized recipient.

By placing an order, the buyer confirms his agreement with the general business terms and conditions and unconditionally accepts them in their entirety. He hereby undertakes to accept and pay for the ordered package. If the buyer does not accept the sent package, this causes our company as the Provider unnecessary costs (packing-packaging, shipping-postage, working time), for which our company as the Provider can charge the customer or requires the client to pay unnecessarily incurred costs. Of course, we do our best to find an amicable solution.

The Provider's information costs are:

• initial working hour: €25.00,
• 2x the actual costs of delivering the package, which depend on the type of delivery service (DPD, GLS, other delivery service) and may differ from each other (we also pay when the package is returned),
• packaging €5.00.

You can always contact us for additional information on our email address info@bulb.eu.com.